Pawn Shop Performer Blog
Dedicated To Your SuccessOn the road yesterday, I spent half of the day at one of my client's pawn shops. Sitting down and reviewing his plans with him for 2010, I almost felt like I was giving birth. What? That's right - but not to a baby. Giving birth to another pawn shop. Let me explain.
more...While in the office this week I gave a rather lengthy radio interview on a nationally syndicated show about my book Pawnonomics http://pawnonomics.com/ and even though I've given dozens of these interviews since the book came out earlier this year, this one was different. This radio host was a delight to work with. He had obviously read the book, and because he does a small business related show, he was also very savvy about different forms of consumer credit.
more...In the office today I've been going over some recent communications I've had with several of my clients in the Pawn Shop Advisor(tm) http://www.pawnshopadvisor.com/main.cfm coaching program. This is the program I've produced to benefit pawn shop owners and managers in systematically running their businesses. I'm not surprised at the number one complaint in running the business that I've received from these clients - and I believe you will benefit by knowing a little bit about it.
more...You're very familiar with the drill. A new customer comes in and wants to sell that old gold chain. You inspect it - you test it - you weigh it - you calculate the purchase price - and you make the offer on behalf of the pawn shop you work at. But maybe you're too familiar with the drill. This is because at a later time - you get called into your bosses office. The chain you purchased is a fake. What? I tested it twice. It couldn't be. I know what I'm doing.
more...This morning I'm catching up on pawnshop news in the office before heading to Detroit for the Thanksgiving holiday. I certainly found one piece to be thankful for. A new pawnshop employee at cashNmore pawnshop in Texas recently left his job. In handcuffs. It appears that he started the holiday sale at the pawnshop a bit early. The deals were out the back door, not the front.
more...I was thinking in the office this morning that it's not uncommon for me to be contacted several times in a year by employers looking for references on former employees of mine. This is no surprise - I've been in some sort of business my entire adult life employing people. And mostly it's been a very pleasant experience. But of course - not always.
more...On November 1, most people in the US were given a gift. This gift was of such great value that it cannot be purchased anywhere at any price. It's something that people will tell you they never have enough of - however, when given more of it - they don't know what to do with it. And most people didn't even acknowledge receiving this gift. What did they receive?
more...Just a quick note today. For some reason this month I've received multiple inquiries from pawnbrokers asking me what the difference is between the Pawn Shop Advisor(tm) http://www.pawnshopadvisor.com/main.cfm coaching program and the Pawn Shop Performer(tm) http://www.pawnshopperformer.com/ coaching program. In case you're wondering yourself, I've copied and pasted my reply below.
more...Today I returned to the office after three high-powered days of coaching in Phoenix. Talk about getting your battery charged - wow, what a weekend. There was tons of useful information shared at this meeting but today I would like to mention to you something that any pawn shop workers should realize, but few actually utilize.
more...If you feel that working in a pawn shop is nothing more than a job - well, quite frankly, you're cheating yourself. Experienced pawnshop workers who view their craft as a career are in high demand. Not only that, but there's so much more to learn by viewing your pawnshop employment as a career. The education never ends - and you get paid for it.
This past weekend I had the distinct pleasure to attend the Gridiron Greats http://www.gridirongreats.org/ Hall of Fame Induction Dinner in Detroit. This charitable event honored numerous retired NFL players who have done exceptional things both on and off the football field. Many of the players inducted had some pretty amazing career statistics.
more...I receive a lot of messages from pawn shop employees who are on this list or take the time to go to the Pawn Shop Performer(tm) website http://www.pawnshopperformer.com/pains.cfm to make a comment or ask me a question. I usually answer them privately. But every so often I receive a message that I feel I need to pass on to you and answer it in my e-mail to you. Not only is there something for you to learn by this - but many times examining someone else's thinking will help you improve your own.
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