By Stephen Krupnik | August, 11, 2010

Over the weekend, my ladies and I were up in Detroit attending a party for a family member and I did something that I hadn't done in a while. That being - I didn't work. I took a timeout. What I mean by this is, no computer, no e-mail, no telephone. I spent my long weekend doing nothing more than enjoying friends and family. So let me ask you something.

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By Stephen Krupnik | June, 29, 2010

I'm back in the office this afternoon after meeting a good friend for lunch. I want to tell you a little bit about him because although our lunch was purely social, the discussion we had holds a big message for you. My friend is one of these guys with a really crazy amount of talent. By day he is a massage therapist at a local spa. That's how I met him.

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By Stephen Krupnik | June, 29, 2010

I read an article this morning about a doctor who is supposedly one of the leading experts in the world on death. Hmmm, don't think I'll be hiring him as my doctor anytime soon. I was having a difficult time grasping what criteria was used to consider this good doctor a leading expert on death. In my mind - one thing disqualified him.

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By Stephen Krupnik | April, 30, 2010

This morning I spent some time speaking with a client of mine who was suffering from a typical affliction. Excuse-itis. This is a condition I'm very familiar with because I've been guilty of it many times myself in the past. Even now I occasionally have to remind myself that making excuses is both unproductive and unprofitable. Here's what I mean.

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By Stephen Krupnik | April, 30, 2010

I'm writing you this message today from my hotel room in Phoenix. I am here for the weekend with one of my coaching groups, and I was thinking about you this morning. Any idea why? It has to do with the reason I'm here in the first place. After all, why would I take five days out of my regular schedule and travel across the country to be with this group? I can sum it up in one word. Practice.

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By Stephen Krupnik | March, 25, 2010

In the office this morning I was going over pawnbroking in the news. I do this occasionally to stay on top of what's happening in the industry and also to spot trends. But sometimes even I am just blown away by a pawn shop story. This morning is a fine example of that.

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By Stephen Krupnik | March, 15, 2010

One of my coaching members sent me a message earlier this week and was absolutely thrilled that I taught him how to use the "B" word. No not that one. I'm talking about the "B" word that is much more powerful. Any guesses? This is almost a magical word when working at a pawn shop and negotiating with your customers. Used properly, it truly is amazing.

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By Stephen Krupnik | March, 15, 2010

I spent part of yesterday afternoon on the telephone with one of my business coaches, and he had me do a simple exercise that I found really interesting. Seeing this is the beginning of a new decade on our calendar, I think you may benefit from it. Try it just for fun.

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By Stephen Krupnik | January, 28, 2010

On the road yesterday, I spent half of the day at one of my client's pawn shops. Sitting down and reviewing his plans with him for 2010, I almost felt like I was giving birth. What? That's right - but not to a baby. Giving birth to another pawn shop. Let me explain.

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By Stephen Krupnik | January, 19, 2010

While in the office this week I gave a rather lengthy radio interview on a nationally syndicated show about my book Pawnonomics http://pawnonomics.com/ and even though I've given dozens of these interviews since the book came out earlier this year, this one was different. This radio host was a delight to work with. He had obviously read the book, and because he does a small business related show, he was also very savvy about different forms of consumer credit.

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By Stephen Krupnik | January, 19, 2010

In the office today I've been going over some recent communications I've had with several of my clients in the Pawn Shop Advisor(tm) http://www.pawnshopadvisor.com/main.cfm coaching program. This is the program I've produced to benefit pawn shop owners and managers in systematically running their businesses. I'm not surprised at the number one complaint in running the business that I've received from these clients - and I believe you will benefit by knowing a little bit about it.

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By Stephen Krupnik | January, 05, 2010

You're very familiar with the drill. A new customer comes in and wants to sell that old gold chain. You inspect it - you test it - you weigh it - you calculate the purchase price - and you make the offer on behalf of the pawn shop you work at. But maybe you're too familiar with the drill. This is because at a later time - you get called into your bosses office. The chain you purchased is a fake. What? I tested it twice. It couldn't be. I know what I'm doing.

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